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May 12, 2008

Should You Host Your Own Email Server?

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Ten years ago, we were installing a lot of mail servers for design firms and advertising agencies across the greater Seattle area. Today, however, we rarely recommend our clients host their own mail servers.

Why the change? Email has become the key tool for conducting business. Creative teams are accessing email away from the office with laptops, webmail, and (increasingly) iPhones. And most significantly, fighting spam has become a full-time job.

In short, if you own an independent creative studio, there is one good reason to have your email handled by a dedicated hosting company: They'll probably do a better job than you.

Continue reading "Should You Host Your Own Email Server?" »

May 05, 2008

Leopard vs. InDesign: Crashes on Open, Import, Export, Save and Print.

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One of the more frustrating Leopard-vs-InDesign issues we're seeing at clients is a bug that causes frequent crashing when using InDesign CS3's Open, Place, Import, Export, or Save dialog boxes. Designers may also experience these particular symptoms while re-linking graphics as well as printing files.

Until Adobe or Apple fixes this issue, we have an odd work-around culled from various online forums that has helped improve stability at several of our clients:

Continue reading "Leopard vs. InDesign: Crashes on Open, Import, Export, Save and Print." »

Leopard vs. InDesign: Can't Hide InDesign.

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A common Leopard-vs-InDesign complaint we hear from designers is not being able to hide InDesign, either from the InDesign menu or by pressing Command-H. And worse, if you can get InDesign to hide, you can't get it back.

Happily this problem can usually be fixed by deleting the InDesign preference file.

Continue reading "Leopard vs. InDesign: Can't Hide InDesign." »

April 28, 2008

Save Word 2008 files as DOC instead of DOCX.

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If you've updated to the new Mac version of Microsoft Office 2008, you may have noticed Word now saves files in Microsoft's new DOCX format. The problem is, just as Windows users found, not everyone can open this new file format yet. The easy way to prevent compatibility problems with colleagues and co-workers is to change your default file format back to the old DOC format until everyone in your life has upgraded to the new version of Word.

Continue reading "Save Word 2008 files as DOC instead of DOCX." »

April 21, 2008

Change your Adobe CS3 serial number.

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Managing serial numbers is a headache in almost every creative studio. If you have more than 3 designers on a network, someone has to take responsibility for keeping track of which serial numbers belong on which computers.

CreativeTechs recommends that creative teams stop buying single-user copies of CS3. For the same cost, your studio can get a site license with a single serial number for your entire team. Here's our tip from last year:

Transactional Licensing: Avoid serial number headaches with CS3!

But back to today's tip: What if you are using a single-user copy of CS3, and you need to change which serial number is installed on a particular computer? It turns out Adobe makes changing the serial number easy as can be. No need to uninstall and reinstall software if you know where this "Erase my serial number" checkbox is located.

Continue reading "Change your Adobe CS3 serial number." »

April 14, 2008

Customizing your Leopard Dock.

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Some time ago I replaced the dock on my MacBook Pro with a picnic theme. Surprisingly, with all the wisdom I have at my disposal to provide clients, one of the most common questions I get these days is how they can have a picnic dock too. So I'm breaking down and documenting this little treat in what is surely to be one of the more frivolous tips in our collection.

Continue reading "Customizing your Leopard Dock." »

April 07, 2008

Retrieve forgotten passwords with Keychain Access.

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Here is a quick tutorial for something we walk clients through all the time. Say you've forgotten your studio's wireless Airport password. If you checked the "remember this network" option when you first connected wirelessly years ago, your long forgotten password awaits you now in Mac OS X's Keychain Access utility.

Continue reading "Retrieve forgotten passwords with Keychain Access." »

March 31, 2008

Kernel Panic Screensaver

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We'd like to offer up a perfect April Fools Day prank to play on the Mac users in your life — the Kernel Panic screen saver. Download and install this beauty onto your target's Mac. The result is a harmless (see warning) screensaver that faithfully emulates the horrifying experience of a Mac kernel panic.

Doomslaser: Kernel Panic Screensaver.

Or, if you've got a friend who uses a PC, we've got something for you too. Someone in Redmond obviously has a sense of humor, because the Microsoft TechNet site hosts a Windows screen saver that emulates the infamous Blue Screen of Death:

BSOD (Blue Screen of Death) Screensaver.

Have a fun (and safe) April Fools day tomorrow.

Continue reading "Kernel Panic Screensaver" »

March 24, 2008

Hide your desktop shame with Camouflage.

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Do you have way too many items on your desktop? Do you hate cleaning up that mess? Camouflage, a free utility from Briksoftware, is the right tool for you. It hides all the icons and leaves nothing but the pure wallpaper. It's the digital equivalent of sweeping everything under your bed.

Briksoftware's Camouflage

Camouflage does more than cover up the desktop files. Double-click on your newly immaculate desktop, and the Finder opens the list of all your desktop items in a new window. I've run this on my MacBook Pro for about a month and it has turned out to be a lot more useful than I had expected.

Continue reading "Hide your desktop shame with Camouflage." »

March 17, 2008

Test Your Website on Apple's iPhone Simulator.

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If you are a web designer, your clients may soon start worrying how their websites work on an iPhone. That's because after only eight months, iPhones now account for a remarkable 71% of all US Mobile Browser web traffic.

Designing websites that take advantage of the iPhone web environment requires more than simply designing for a smaller screen size. The iPhone automatically scales websites when needed. iPhone readers use multi-touch gestures to zoom or move around the page. Flash isn't supported, and neither are larger animated GIFs (a surprise to me).

Tucked away in Apple's free iPhone Software Development Kit is a terrific iPhone Simulator you can use to test and preview your websites. In the full version of this tip we'll show you where that iPhone Simulator application is hidden, and include a few tips on how to test various iPhone features.

Download Apple's Free iPhone SDK

Note: You'll have to register for a free developer account and agree to Apple's terms. Read on and we'll show you where the iPhone Simulator application is hidden, and include a few tips on how to test various iPhone features.

Continue reading "Test Your Website on Apple's iPhone Simulator." »

March 10, 2008

Rename Your Files with Renamer4Mac.

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Renamer4Mac makes it easy to rename a large number of files. You just drag files or folders into its window, then adjust what you want to change. As you define your intended changes, Renamer4Mac previews in blue what each new file name will look like. When your file names appear the way you want them, you can apply the changes.

power4mac.com/renamer

This tool is perfect for designers who find themselves with a folder of files whose names need to be adjusted. For example, adding an identifying name to photos, along with a sequential number. Or changing the names of files for a website to lower case and replacing spaces with underscores.

Continue reading "Rename Your Files with Renamer4Mac." »

March 03, 2008

Leopard Disk Utility Can Now Resize Partitions.

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In the past, changing the size of a Macintosh volume has been a significant undertaking, requiring third-party tools or offline reformatting. But, all that changes in Leopard. In the newest version of OS X, you can grow or shrink any HFS+ partition. The resizing is done live, and can even be performed on a mounted boot volume (though we wouldn't recommend it).

For more details, read the post on Make Mac Work, our sister blog written for IT professionals who support Mac users:

Make Mac Work: Resize Disk Partitions.

Warning: This is the sternly-worded paragraph that reminds you to never resize a partition without a complete current backup. Got it?

Continue reading "Leopard Disk Utility Can Now Resize Partitions." »

February 25, 2008

Add Translation Links to your Web Site or Blog.

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Last week my family and I left for a much anticipated vacation in Italy. But rest assured, before we left town, our team queued up a fun collection of tips to run while we're gone. If everything works properly, those tips should continue to flow uninterrupted each Monday until we return.

In the spirit of travel, we'd like to offer up a tip and tutorial on how to add translation links for international readers of your website or blog. In this example, we'll add a small collection of tiny flags representing different languages. When a reader clicks on a flag, the page is translated using Google's translation services.

French German Italian Italy Italy Italy

Click on a flag to translate this tip into French, German, Italian, Russian, Japanese, or Chinese. Then read on in your language of choice for details on how to recreate these links yourself.

Continue reading "Add Translation Links to your Web Site or Blog." »

February 10, 2008

Convert Quark, InDesign, Publisher, FrameMaker, etc.

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Over the years, our team fields lots of questions from clients needing to convert documents from one page layout program to another. For this tip we've compiled a number of utilities we've used and recommended.

Q2ID — QuarkXpress to InDesign

ID2Q — InDesign to QuarkXPress

PUB2ID — Microsoft Publisher to InDesign

PM2Q — PageMaker to QuarkXPress

PDF2ID — PDF to InDesign

MIF Filter — FrameMaker to InDesign

MIF Filter — FrameMaker to QuarkXPress

The full version of this tip includes some additional details for each converter, including pricing, links, etc.

Continue reading "Convert Quark, InDesign, Publisher, FrameMaker, etc." »

February 03, 2008

Create a Favicon for your Web site.

FaviconExample.gifA favicon is an icon you can design for your website that shows up next to the URL when someone visits. Think of it as a tiny visual business card for your Web site. Think of it as a tiny visual business card for your Web site. You can create one by visiting Genfavicon, a simple Web site who's only purpose is to generate favicons for you:

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genfavicon.com

Once you've created your favicon.ico file, you'll need to upload it to the root directory of your website and add bit code in the header of your html files (Here's a simple favicon tutorial).

Continue reading "Create a Favicon for your Web site." »

January 26, 2008

Larger Studios, Don't install Office 2008 (Yet).

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The new Mac version of Microsoft Office 2008 has started arriving at our client's studios. While we generally reserve judgement on the inevitable antidotal list of problems that accompany any new software release, there is a significant enough problem with the current Office 2008 installer that we're recommending larger design studios hold off installing it for the moment.

With this particular problem, the Office 2008 installer incorrectly grants ownership of it's files to a particular local user as it installs them. That won't effect most small studios or individual designers, but in some larger managed networks this can cause potential problems. For more details, read the post on Make Mac Work, our sister blog written for IT professionals supporting Mac users:

Make Mac Work: Don't Install Office 2008 (Yet)

We're recommending that clients hold off installing Office 2008 until Microsoft releases a patch to fix this issue. That should be soon. For larger studios, we'd prefer clients use the corporate site-license version of Office 2008 anyway (which should ship Feb 1).

Continue reading "Larger Studios, Don't install Office 2008 (Yet)." »

January 13, 2008

Play almost any video file on your Mac.

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We field a lot of troubleshooting calls over the course of a year from Mac-based art directors experiencing problems playing movie files sent to them by Windows-based clients, or viewing video clips from certain local TV news websites.

There are two essential (and free) utilities that will solve a host of incompatible video problems with Apple's QuickTime utility. They are free to download, and easy to install. We recommend installing these on most Mac creative workstations.

Perian — Billed as the Swiss-Army knife for QuickTime. This open source plug-in for QuickTime includes a wide number of video codec files that enables your Mac to play most common video formats.

Filp4Mac WMV — Provides support for Microsoft's Windows Media files (WMV) — one of the few video formats Perian doesn't support. The free version allows you to play most WMV files. You can pay to unlock additional options for exporting and converting WMV files into other formats.

Note: Perian requires Mac OS X 10.4.7. Both utilites are compatible with Mac OS X Leopard.

Continue reading "Play almost any video file on your Mac." »

January 06, 2008

Easily Burn Movies to a DVD without Apple's iDVD.

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Every now and again clients will ask how to burn QuickTime movies to a DVD they can show on TV using a standard DVD player. In the past, we've recommended looking at Apple's iDVD which comes pre-installed on all new Macs. The problem is, iDVD is a bit overkill if all you want is something simple to play a couple movies on your TV.

That's where Burn, a free lightweight CD/DVD burning utility comes in so handy:

Burn at SourceForge.net

Burn is certainly not the fanciest disc burner available. But it is free, simple, and it burns a variety of formats including CDs, DVDs, VCDs, DivX Disc and Audio CDs. This rest of this tip includes a quick tutorial on burning movies to DVD.

Continue reading "Easily Burn Movies to a DVD without Apple's iDVD." »

December 17, 2007

BusySync. An iCal Server for smaller studios.

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One of the big features in Apple's new Leopard Server is iCal Server — which finally adds group-calendaring options to Apple's iCal calendar utility. A long requested feature that many creative studios have wanted for years.

However, iCal Server isn't always the right fit for smaller studios who don't require a full server installation. For those creative teams, BusySync ($19.95 per-user), might be a better calendaring solution.

BusySync Shared iCal Calendars

Install BusySync on each computer in your office and a new configuration options appear in System Preferences. From there, users can publish their iCal calendars on the network, and subscribe to co-worker's calendars.

Continue reading "BusySync. An iCal Server for smaller studios." »

December 09, 2007

Holiday 2007 Tech Gift Ideas.

For those techie folk on your shopping list, here are some ideas in the $20-$80 range. To keep things interesting, we avoided the obvious list of Apple iPods and peripherals (although those never fail to please). The extravagant gift in this list includes a nice twist to spread your generous spirit a little further.

Tech Gift #1 — The Ultimate Hardware Geek’s Swiss Army Knife.

Gift07-SwissKnife.png Swiss Army CyberTool 41

How many pocket knives come with a DIP switch setter and torx bits? Very few indeed. This unique Swiss Army knife contains a specially selected set of tools to fit the daily needs of computer hardware techs. This is a great tool for making computer repairs. It includes 4 double-head hex bits, as well as various sizes of Philips and regular slotted screwdrivers. A total of 41 different functions in a single tool - amazing!

Continue reading "Holiday 2007 Tech Gift Ideas." »

December 02, 2007

Free Seattle Leopard Server Strategy Sessions.

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Last week, CreativeTechs' Jordan Bojar gave a terrific talk on the upcoming impact of Leopard Server for larger creative businesses. If you missed it, we’ve set aside time for a limited number of complimentary planning and strategy sessions. If you manage a creative team in the Seattle-area with at least 10 people, take advantage of this opportunity to help map out your team's strategy for a Leopard Server upgrade in 2008.

Continue reading "Free Seattle Leopard Server Strategy Sessions." »

Use Mouseposé for training presentations.

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If you give Macintosh training presentations or demos, give Mouseposé ($14.95) a try. Your audience will appreciate it.

Mouseposé 2 from Boinx Software

With Mouseposé installed, press your defined hotkey, and it dims the screen and puts a spotlight around your mouse pointer, easily guiding the audience’s attention to an area of interest. Very useful when you are trying to point out a small-but-important detail on a large projection screen.

Mouseposé can also be configured to display a pop-up overlay on the screen showing any keys you press. A great feature for helping people understand when you are using certain shortcut commands, or say, holding down the Option key when clicking on a particular button.

Continue reading "Use Mouseposé for training presentations." »

November 25, 2007

Leopard Hack: Turn off Leopard's 3D Dock.

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For our first Mac OS X 10.5 Leopard tips, we've been collecting a variety of popular visual tweaks and most-requested adjustments to Apple's updated interface. Because our readership includes a mix of users, we've presented each hack in a technical and non-technical format.

If you've recently upgraded to Mac OS X Leopard, and find yourself disliking the new 3D  glass shelf on the Dock, here is the hack to switch it back to a simpler 2D version.

Continue reading "Leopard Hack: Turn off Leopard's 3D Dock." »

Leopard Hack: Make Leopard's menu bar opaque.

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For our first Mac OS X 10.5 Leopard tips, we've been collecting a variety of popular visual tweaks and most-requested adjustments to Apple's updated interface. Because our readership includes a mix o fusers, we've presented each hack in a technical and non-technical format.

If you've recently upgraded to Mac OS X Leopard, and find yourself disliking the new translucent menu bar, here is the hack to make it opaque again.

Continue reading "Leopard Hack: Make Leopard's menu bar opaque." »

November 16, 2007

Learn Adobe's Pen Tool with Advanced Math.

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Okay, we don't actually expect anyone to learn Adobe's pen tool through the study of cubic Bézier curves — but we love this cool animation of how the Bézier spline is actually derived from the mathematical equations you control with your handy pen tool.

You can read more than you care to know about the mathematics that Postscript is based on — along with some more fascinating diagrams at Wikipedia:

Bézier curves from Wikipedia

Continue reading "Learn Adobe's Pen Tool with Advanced Math." »

November 11, 2007

Preparing for Leopard: Helvetica is Dead.

HelveticaGrave.pngOBITUARY: After a prolonged battle with Mac OS X, Helvetica — along with younger cousin Helvetica Neue — was finally pronounced dead on October 28, 2007 with the release of Leopard, by Apple, in California.

For years, print-based graphic designers and prepress professionals have fought to replace certain Mac OS X default fonts with their existing PostScript Type 1 fonts of the same name — Helvetica being a primary example.

It's been a losing battle.

Now with Leopard, the war for control of Helvetica is done, and Mac OS X won.

Continue reading "Preparing for Leopard: Helvetica is Dead." »

October 20, 2007

Build a PowerBook and MacBook repair toolkit.

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Over the last week we've had a lot of Apple laptops in our office for various repairs and upgrades — including one of our own MacBook Pros that was upgraded with a larger internal hard drive.

It is a good reminder that however skilled you are at hardware repair, you won't be able to open a MacBook Pro case without the right set of screwdrivers. We've asked CreativeTechs' hardware guru, Jasson Lewellen, to compile a list of tools and training materials for people who are interested in doing basic Apple laptop repair.

So whether you run an IT team headed towards self-service, or you are an intrepid DIY home-user willing to void a warranty, here are a collection of links for you to start building your own laptop repair toolkit.

Continue reading "Build a PowerBook and MacBook repair toolkit." »

October 14, 2007

Use Safe Boot to Clear Font Caches.

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If you suspect that fonts are causing problems in your applications, an easy troubleshooting step is deleting your Mac’s font caches.

We've covered font cache problems before in our Garbled Fonts Troubleshooting Guide — which delves into font problems more deeply. However we did overlook a quick and easy method to delete font cache files.

Continue reading "Use Safe Boot to Clear Font Caches." »

October 07, 2007

1-800-GOOG-411

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Can a phone number count as a tech tip?

For the last month I've been using Google's new 411 service from my cell phone when I'm looking for local phone numbers or addresses. It took a couple calls to get used to the voice-recognition interface, but I use it all the time now. Google's search results have been surprisingly good at finding me what I need when I'm driving around.

Call 1-800-GOOG-411. (That's 1-800-4664-411). Say where you are and what you're looking for. If you are calling from a cell phone with text messaging, just say "text message" or "map it" and the system immediately sends you a text message with phone number, address and an optional map link.

For more details, check out the GOOG-411 site:

http://www.google.com/goog411/

Continue reading "1-800-GOOG-411" »

September 29, 2007

Firefox Can’t Reach Internet?

With great standards-compliance and cross-platform support, Firefox is becoming the browser of choice not just for end-users but for many web developers as well. Once it’s deployed inside some corporate networks, the Macintosh edition can’t see past the firewall.

Firefox may be an excellent internet citizen, but it doesn’t follow Macintosh standards too closely. Among the conventions it ignores are the Proxy settings in the Network pane of System Preferences. Instead, Firefox keeps it’s own proxy settings hidden, three levels down in its own preferences. This is the most common reason Firefox can’t seem to load web sites when Safari can.

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To solve the problem, go to the Firefox menu and select “Preferences…”, choosing the “Advanced” button at the top of the resulting window. Then from the row of tabs, select “Network” and click “Settings…” to bring up the proxy configuration panel. From there it’s easy to fill in your proxy addresses, and your Firefox users will be back online.

Continue reading "Firefox Can’t Reach Internet?" »

September 23, 2007

Find what Macs are sharing over your network.

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It's still a beta, and pretty light on features, but we've found the free utility, Flame, to be super handy for stuff like snooping out who has Printer Sharing turned on...

http://husk.org/apps/flame/

Just start Flame to see a list of all the computers on your network that are advertising network services. (If it can, it'll identify the user of each computer instead of giving you the machine's name.) This gives you a quick way to scan the network for who is broadcasting shared iTunes music libraries, web sharing, or other network services. Many times individual users are not even aware their sharing options were turned on.

Continue reading "Find what Macs are sharing over your network." »

September 16, 2007

Control multiple Macs using one keyboard with Teleport.

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Some designers (especially web developers) have more than one computer on their desk. Often they'll use their powerful desktop workstation for the big projects, while they use their laptop to test web pages, check email, or change their iTunes playback.

Julien Robert’s free Teleport utility lets you work on multiple Macs using a single shared keyboard and mouse. One computer has the keyboard plugged directly into it, while Teleport allows you to control the other Mac over a network connection.

Once installed on both computer, you almost forget it is there. Just drag your mouse to the edge of one display and suddenly you are controlling the other Mac. You can even drag and drop files between them.

Continue reading "Control multiple Macs using one keyboard with Teleport." »

September 09, 2007

Sync all your web browsers using Bookit.

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If you frequently switch between multiple web browsers, Everyday Software's Bookit utility ($12) allows you to sync a single collection of bookmarks seamlessly across your entire assortment of browsers. A must-have tool for Mac-based web developers, and other active web users.

Combine Bookit with a shared server or .Mac account, and you can synchronize the same set of Internet bookmarks across multiple computers. A great way to keep your laptop's bookmarks in sync with your main design workstation.

Continue reading "Sync all your web browsers using Bookit." »

August 22, 2007

Clean Out Old Email Attachments.

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Both Microsoft Entourage and Apple’s Mail application retain attachments even if you have saved them to another location on your hard drive. Plus, these mail programs keep copies of all the attachments that you’ve SENT to other people.

You can slim down your mail archives by removing old attachments you no longer need. Seperate instructions are included for both mail programs.

Continue reading "Clean Out Old Email Attachments." »

August 19, 2007

Reset a lost Mac OS X password.

resetpw-utilitymenu.jpgMany times every month we get calls from designers or IT managers who need to reset a lost administrative password on Mac workstations.

Apple has provided an easy method to reset a lost password — although you'll need to have a Mac OS X Install CD/DVD to take advantage of it.

We're posting this short illustrated guide to make the process easier next time it comes up.

Bookmark this tip so you have it handy the next time a user forgets their Mac's administrative password.

Continue reading "Reset a lost Mac OS X password." »

August 12, 2007

Email Your Current Document.

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Here is a fun one. You can send any open document as an email attachment by simply dragging the icon in its title bar onto the icon of your email application in the Dock. Make sure to save first. Try it!

Continue reading "Email Your Current Document." »

July 29, 2007

Find Mac OS X's hidden UPS options.

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An uninterruptible power supply (UPS) is the only way to make sure your studio's servers receive clean, sufficient, and consistent power. In the past, configuring an UPS for Macintosh required tedious fiddling with dubious third-party software. Now the functionality is built directly into the operating system, and the most challenging part of the process is finding exactly where Apple hid those controls.

Continue reading "Find Mac OS X's hidden UPS options." »

July 15, 2007

Microsoft Office for Mac won't save to your server?

Your creative team is working feverishly, when suddenly people can't save their Office documents to the server. A cryptic error message appears when they try:

There has been a network or file permission error. The network connection may be lost.
"There has been a network or file permission error.
The network connection may be lost."

No matter what you do, you can't seem to get Word or Excel to save to your network shares. You've gone over the machines repeatedly, and everything is set up properly. Worse still, the problem's intermittent. The errors often surface when your people are busiest, but sometimes days go by without any problems.

There is an explanation. What your team may be suffering from is an unfortunate side-effect of how Microsoft Office for Mac handles its temporary files. If your team is suffering from this problem, we have a somewhat technical description of the cause, with some options on how to address it.

Make Mac Work: Office Won’t Save To Server.

Continue reading "Microsoft Office for Mac won't save to your server?" »

July 08, 2007

Basic Workstation Settings Cheatsheet.

Cheatsheet-Workstation.pngFor this month's technical cheatsheet, we have a simple form to help capture those crucial details for each user's computer in your office.

The form includes the most commonly needed network and email settings for each user. Basic stuff, but important when you need to do some quick troubleshooting.

Workstation Settings Cheatsheet.pdf

These simple cheatsheets prompt you to track down and organize crucial network details on a single 3x5 card. Depending on your studio, a copy of this card could be given to each user, or a collection of cards could be kept in the network closet for future troubleshooting purposes.

Continue reading "Basic Workstation Settings Cheatsheet." »

June 24, 2007

Is your Mac OS X Server crashing? A possible fix.

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Is your Mac OS X server crashing frequently? If so, we have two questions for you:

Question 1: Do the crashes, restarts, or slow downs occur primarily when several people are searching server volumes over the network?

Question 2: Are you running Mac OS X Server 10.4.7 or later?

If you answered yes to both these questions, you may be suffering from a problem that exists in Mac OS X Server 10.4.7 and above where multiple Spotlight searches can render a server unresponsive.

Continue reading "Is your Mac OS X Server crashing? A possible fix." »

June 09, 2007

Important Router Settings Cheatsheet.

Cheatsheet-Router.pngFew experiences are more frustrating than digging through old notebooks trying to track down the correct settings for your DSL router. Especially when the rest of your studio is up in arms about Internet and email being down.

Which brings us to this month's technical cheatsheet:

Router Settings Cheatsheet.pdf

We often find ourselves fixing problem Internet connections or poorly performing networks. Rarely do clients have all their important network settings organized in one place.

Continue reading "Important Router Settings Cheatsheet." »

June 04, 2007

What is RSS? A description in plain English.

A wise blog reader once said, “There are two types of Internet users. Those who use RSS feeds, and those who don't.” It's true. Once you grasp how useful RSS feeds are, it changes the way you keep updated online.

The problem is, if you aren't already in the know, no one seems able to clearly explain what RSS is all about. Most descriptions becomes so convoluted that it leaves the uninitiated more lost than they started.

That's why I love this simple, unassuming 3-minute video. With a whiteboard, a pen, and a fun casual style, Lee LeFever does the best job I've seen describing RSS in easy plain English.

Continue reading "What is RSS? A description in plain English." »

June 02, 2007

Can I Upgrade to Adobe CS3 Yet?

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Back on March 28th I led a free talk at Seattle's School of Visual Concepts titled Getting Ready for CS3, Leopard & New Macs.

We cautiously recommended most studios hold back a couple months before upgrading to Creative Suite 3 — and I promised we'd run a tip in the beginning of June 2007 with our experiences supporting CS3 in real-world environments. This is that tip.

Continue reading "Can I Upgrade to Adobe CS3 Yet?" »

June 01, 2007

iStumbler finds all local wireless networks.

iStumbler.gifiStumbler is a powerful free tool for finding and troubleshooting wireless networks. It will display all the wireless hotspots within range of your Mac. You can quickly determine whether they’re open or secure, their SSIDs, signal strength, the wireless channel used, and more:

iStumbler Website

This type of information is becoming increasingly important in some Seattle buildings were dozens of wireless networks compete for bandwidth. It's also a handy tool if you find yourself away from the office and hunting for a free hotspot to check email.

Continue reading "iStumbler finds all local wireless networks." »

May 20, 2007

Don't install Version Cue (unless you use it).

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For everyone busily installing their new copies of Adobe CS3, we have a quick recommendation about Version Cue: Don't install it.

Continue reading "Don't install Version Cue (unless you use it)." »

May 13, 2007

Want both CS2 and CS3? Install CS2 first.

Here is a quick tip for early adaptors of Adobe CS3. If you want to install both CS2 and CS3 on the same Mac, make sure you install Adobe CS2 first. If Adobe CS3 is already installed, the CS2 installer will gray out Acrobat, Illustrator and InDesign, thinking those applications are already installed.

CS2-InstallProblem.gif

The simple, but frustrating solution is to uninstall CS3 and reinstall CS2 first.

Continue reading "Want both CS2 and CS3? Install CS2 first." »

Online backup that works: Mozy.com.

Mozy.pngOver the years, many clients have asked me about the possibility of backing up over their studio's Internet connection. It is an enticing idea. Every night your studio's work files are magically whisked away to a safe online server.

That fantasy is coming closer to reality. Mozy.com provides unlimited backup storage for $4.95/month per computer— or a free 2GB option for people who don't have as much to back up.

Mozy just released a beta Macintosh client which we've been testing. Even in beta it is the best Internet backup for Macs I've worked with. The free 2GB option is a perfect size for keeping key project management and accounting files protected.

Continue reading "Online backup that works: Mozy.com." »

May 06, 2007

Keep track of software updates with AppFresh.

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How do you keep track of the latest versions for all your installed Mac software? Apple's built-in Software Update helps keep software like iTunes and Mac OS X updated. Adobe and Microsoft have built-in tools to check for updates of Creative Suite and MS Office. But what about the rest of your assorted software?

That's where AppFresh comes in quite handy. AppFresh is a free new utility that helps keep all applications on your Mac up to date by checking the internet for new releases.

Continue reading "Keep track of software updates with AppFresh." »

April 29, 2007

Keep your Internet up using two providers.

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Does your creative team rely on Internet to keep the business running? If any interruption in email causes major headaches, you might consider adding a backup Internet connection for your studio.

There are routers available that support dual Internet connections. For example, your office might have a primary high-speed connection, with a secondary inexpensive connection as backup.

A common example would be to install both Cable and DSL Internet connections simultaneously -- making it less likely that both connections would be down at the same time.

Continue reading "Keep your Internet up using two providers." »

April 22, 2007

Pair your Apple Remote to a specific Mac.

AppleRemote.jpgApple ships their new Apple Remote with every computer they make today. We've started hearing complaints from designers whose Macs go wacky when coworkers run a presentation using one of these ubiquitous devices. We've compiled links to a couple handy Apple Technotes that document how to pair a remote with a specific Mac (or Apple TV).

Pairing your Apple Remote with your Mac.

Pairing your Apple Remote with your Apple TV.

Pairing your Apple Remote with your iPod Dock.

Continue reading "Pair your Apple Remote to a specific Mac." »

April 21, 2007

Remove Photoshop CS3 Beta before installing CS3.

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Some early adopters are experiencing problems installing their new copy of Adobe CS3. If you tested the public beta version of Photoshop CS3 on your computer you will see the following cryptic error when you try to install the full version:

"Adobe Photoshop CS3 cannot be installed because it conflicts with: Adobe Photoshop CS3"

If you've seen this error, you must first remove the beta version of Photoshop CS3. That takes more than simply trashing the application folder.

Continue reading "Remove Photoshop CS3 Beta before installing CS3." »

April 01, 2007

Getting Ready for CS3, Leopard & New Macs.

Talk Notes: CS3, Leopard and New MacsThanks to everyone who joined us for CreativeTechs' presentation "Getting Ready for CS3, Leopard and New Macs!" at the School of Visual Concepts. We had a fun evening.

Turnout was great, and the audience Q&A at the end of the night went on for at least an hour after the show. Obviously this is a hot topic.

As always, here is a PDF of our presentation:

CS3 and Leopard 03-28-2007.pdf

In addition, we've compiled some extra links in this blog post...

Continue reading "Getting Ready for CS3, Leopard & New Macs." »

March 24, 2007

Don't touch your Mac during Software Updates.

This tip's headline is a bit alarmist — so let us clarify. When you are running software updates, or installing new security patches, you shouldn't do anything with your Mac while it's running through the last "Optimizing System Performance" phase of a software update.

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Launching applications while your Mac is performing this last phase of a software update can potentially damage system library files. In the worst case, there is a chance your Mac won't be able to start up again without significant troubleshooting.

Continue reading "Don't touch your Mac during Software Updates." »

March 17, 2007

Manage multiple libraries in iTunes 7.

Apple slipped a nice bonus into their iTunes 7 upgrade: The abiliity to easily manage multiple music libraries.

Switching libraries is simple; hold down the option key on your Mac (or shift key in Windows) when you launch iTunes. You'll be presented with an option to create a new library or choose the library you want to load instead.

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This is a wonderful feature if you want to seperate a collection of audio books or kids music from your main iTunes library.

Continue reading "Manage multiple libraries in iTunes 7." »

March 14, 2007

DST changes and Microsoft Entourage.

We've been getting calls this week about updating Microsoft Entourage for the new Daylight Savings Time (DST) changes this year. We probably should have run this as a tip a week ago. Here it is now:

Microsoft Entourage 2004: Update your copy of Entourage to at least version 11.3.3. Download the latest patch from Microsoft here: Mac Office 11.3.3 update.

Microsoft Entourage X: There is no official patch for Entourage X. The best fix is to upgrade to Entourage 2004, which is more stable in many other ways. Alternatively you can use this unsupported patch (untested by our own team): Unofficial DST Workaround for Entourage X.

Continue reading "DST changes and Microsoft Entourage." »

March 11, 2007

Stop Entourage background disk churning.

Here is a great tip if you are having problems with regular hangs/pauses in Entourage — especially with hangs that slow down your Mac with extended periods of heavy unexplained disk activity. Particularly noticeable for people with large 1GB+ mail databases.

You can reduce disk churning by using a somewhat hidden option to turn off Entourage's background database integrity check.

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Warning: Turning off Entourage's database integrity check does improve performance for users with large mail databases. However if you go this route, make sure you have an excellently maintained backup system in place to protect yourself from loss of data.

Continue reading "Stop Entourage background disk churning." »

March 06, 2007

Digg This Button Cheat Sheet

About a month ago, Digg announced new "Smart" Digg buttons on the Digg blog. You've seen them before — the familiar Digg badges that appear next to some blog entries showing how many Diggs a particular post has received. There is an example with a skimpy number of Diggs shown at the left for this very post.

Digg has a pretty good tutorial page describing different ways you can implement the Digg This button on your own blog: http://digg.com/tools/integrate

However, that tutorial does not include previews of what the actual Digg badges look like for each set of code. Nor does it include the additional code needed to float your Digg badge to the left (or right) of your blog post text.

I'm posting this short cheat sheet showing the code for a couple standard uses of the Digg buttons — along with a preview of each result.

Continue reading "Digg This Button Cheat Sheet" »

February 24, 2007

Update your Mac for Daylight Savings Time.

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In 2007, several countries change the dates on which they observe Daylight Saving Time (DST). In the United States, all states except Arizona and Hawaii will begin observing Daylight Saving Time on March 11.

Your computer may need to be updated to adjust for these changes. Apple has released updates to fix this problem. If you're running Mac OS X 10.4 (Tiger) or 10.3 (Panther) use your Mac's Software Update feature (Apple Menu> Software Update...) to automatically download the new DST update.

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