Oftentimes, your Creative Techie will ask you to “Safe Boot” your computer.
Safe booting is an invaluable diagnostic tool that Apple has included in their computers since 2002. Specifically, it can allow your computer to get up and running at times when the occurrences of corrupt files would otherwise impede this action. This makes the job of any tech consultant easier, as it determines if the problems with your computer reside somewhere in the necessary workings of your Mac, or are just caused by that glitchy Sudoku app that you just downloaded.
How To Restart In Safe Mode:
1. Shut down your Mac.
2. Press the power button.
3. After hearing the startup tone, hold down the Shift Key. This should not be done prior to the sounding of the tone.
4. Let go of the Shift Key when you see the gray Apple icon and the progress indicator.
Most often, we just want you to restart your computer this time without the shift key, and see if the problem has gone away.