Watch What You Say in AI-Recorded Meetings
You’re in a meeting with colleagues, and after everyone else has trickled out, you talk about a sensitive topic with a trusted friend. That would typically be no problem with an in-person meeting, but with a modern virtual meeting, where an AI records a transcript, summarizes what was said, and automatically emails it to all participants, you might not want everyone to know about your coworker conflicts, job search, health issues, relationship troubles, or countless other confidential matters.
This issue affects all major videoconferencing platforms—Zoom, Microsoft Teams, Google Meet, and others. Many organizations also use standalone AI recording tools that can join meetings as participants, such as Otter.ai, Fireflies.ai, and tl;dv.
No one should feel ashamed of using AI-generated meeting summaries, nor should these tools be categorically avoided. They’re undeniably helpful, allowing people to focus on the discussion instead of taking notes or worrying about forgetting action items. We know people who consider them life-changing.
However, the fact remains: unlike a person tasked with taking notes, these tools record everything, including pre-meeting chatter, small talk, and personal asides that a person would know not to include. Making matters worse, AI notetakers are often configured to distribute transcripts and summaries automatically to all attendees—including those who were invited but didn’t attend. While this helps people catch up on missed meetings, it can cause problems if the absent individuals were themselves the topics of discussion. And we won’t even get into the potential legal and HR implications of certain conversations being made public.
Practical Solutions
Given the utility of AI-generated meeting summaries, what can you do to reduce the chances of potentially embarrassing or problematic conversations being shared inappropriately?
- Warn attendees: Although most videoconferencing tools alert users that recording is happening, everyone is used to these notifications. For a more explicit warning, the meeting host can remind everyone that summaries will be shared with all attendees.
- Pause/resume recording: While not all videoconferencing and AI recording tools offer the option to pause and resume, it can be useful. The meeting host can wait to start recording until everyone has arrived and the pre-meeting chatter has died down, and then stop it once the last agenda item has been discussed. The challenge is that this requires the host to remember to start and stop at the right times, and any valuable conversation before or after these points will be lost.
- Restrict distribution: Another option is to configure the system so meeting summaries are sent only to the host, who can then review and edit them if needed before sharing with the rest of the attendees. The drawbacks here are the extra work for the host and the delay in participants receiving the notes, which can hold them back from starting on action items.
- Watch what you say: Just as with social media posts, it’s important to think before you say something you might regret. If you assume that everything you say could be shared with your entire organization—including HR and your boss—you’ll be much less likely to get into trouble. Of course, this requires everyone to be sufficiently self-aware to avoid problematic topics.
- Use private channels: If you anticipate needing to discuss sensitive information with a remote colleague—the kind of thing you’d shut your office door to keep passersby from overhearing—use a private channel like a personal meeting room, direct message, or phone call. And if someone starts to say something problematic in a group meeting, gently suggest moving it to a private channel.
Although having AI-generated summaries of conversations you thought were private circulated to others may feel like a modern problem, variants have been around for a long time: the romantic message misaddressed to the company-wide email list, the list of layoffs left in the copy machine, or even a conversation that continues across stalls in the bathroom without realizing someone else has come in. Ultimately, all we can do is be mindful of what we say and who might hear it.
(Featured image by iStock.com/ArnoMassee)
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