When you need managed services in Seattle to maintain peak operation in the IT network of your small business, consider us here at CreativeTechs. We’ll manage all of your IT services for a flat-rate fee so you can focus your efforts on spurring your revenues to grow. Let us give you the peace of mind you deserve with your small business today with CreativeTechs’ Total Support.
When you sign up with our Total Support Plan, here are some of the substantial benefits:
You can rest easy when you put your IT support needs in our hands. Contact us today for more information.
Unlimited Cloud Backup
24/7 Remote Monitoring
Free Phone/Email Support
Virus/Spyware Maintenance and Removal
Curated and Managed Software Updates
Proactive System Maintenance
Online IT Safe
Regular Management/Advice and Planning
UNLIMITED REMOTE HELP
Onsite help as needed at no additional charge.
Minimum 7 Computers or $1000 per month.
Unlimited Secure Cloud Backup
Our software backs up all your photos, movies, music and documents automatically. Regardless of size. Ready to restore when you need it. Hard Drives fail, it’s a basic fact of life. Did you know that the average cost of data recovery from a failed hard drive can be upwards of $3,000? That’s 10 years worth of our basic service! And, if your computer is lost or stolen, we can help locate it and give that information to the authorities.
Our 100% custom built for Mac monitoring software examines every part of your Mac and tells us what’s going on. RAM usage, hard drives state, a spiked processor, kernel panics, security vulnerabilities. If a crucial system goes down, we’ll likely know about it before you do. And before it does, the software will examine backup logs so we know your data is safe!
Got a question, just ask. All those quick little questions you have, answered promptly by our team of friendly Mac experts. We can save you a trip to the store or the expense of a house call. You ask the question, we’ll tell you how to solve the problem.
Yes, viruses are a thing now for Mac users. For years Mac users didn’t have to worry about Viruses or Malware. But now we run across them constantly. Our system actively monitors your system for virus/malware/spyware, and alerts us if it finds anything. You’ll never have to wonder, “Is my computer safe?”
Managed Software Installs and Updates
Our custom solution automagically updates and installs OS updates and updates to almost all popular applications and utilities (Over 435 to-date, and we’re constantly adding to the list). Tired of having your users update Flash and killing their Mac? No problem, we fully test all our updates before we put them in place. In fact, we can make it so you never see software asking you to update again. We also have a custom App Store full of useful and virus free, shareware, freeware, and demo apps.
Our custom software also runs maintenance routines, many of them hourly and daily, including directory verification, permission repair and disk repair. Since it’s automated, it’s also monitored – we’ll examine it every day and send you a report via email on how everything is going.
Our “best in class” tool for keeping your passwords, serial numbers, key contacts and contract renewals, etc. All the little bits of IT info you and your employees need access to. Available anywhere you have an internet connection. Securely locked away. You decide who gets access to what.
Management, Advice and Planning
We find the problem areas in your current setup, and we recommend ways to fix them. We make sure you aren’t at risk for license violations or security intrusions. We’ll add or delete users from the system. We’ll put together backup strategies, business continuity plans, disaster recovery plans, fault tolerance strategies, acceptable use policies, bids, shopping, even ordering. And we’ll meet with you quarterly to set goals, track budgets and review progress.
Think about how much time you spend calling the internet people, the copier people, this software company, your email provider. Now imagine if you handed it off to us like any other work ticket. We call them on your behalf. We speak their language. They can’t get away with the “blame game” with us. Now imagine what you’re going to do with all the extra time.
Unlimited Remote Help Desk
Yes, you’re reading that right: all you can eat. One of your employees has a computer question, we remotely observe their computer and get their problem fixed. It gives you the fastest turnaround we can give. Got someone in your office who does this in addition to their own job? They’re going to get a lot more work done. Best of all, our help desk is right here, local Mac experts, ready to help you and your users.
Rates: Creativetechs Standard Hourly Rate for customers not on a support plan is $175 an hour.
Remote Session: We control your screen and fix the issue. $50 Charge per incident. Major upgrades billed hourly @ $100/hr.
Onsite Help: For those times when it just can’t be done remotely, we’ll come to your location and do the work. Support Plan customers get a discounted rate of $125/hr