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CreativeTechs QuickTips #74 Week of December 26, 2005

Special Report: CreativeTechs' Annual Backup Issue.

We like to use the final issue of each year to discuss the topic of backup. This year we're focusing on strategies to protect a creative team's server.

Note: Independent designers or smaller studios may want to look back at last year's QuickTips #20: Set up a Backup System for 2005!

Use this list of protections as a checkup for your own studio's backup strategy. It has been hard to boil down this topic into a short coherent tip. There are a lot of details and specifics we've had to omit for space. To supplement this topic, we are making time available in January for complimentary backup strategy sessions for Seattle-area creative teams (see below for details).

Protection #1: Use a RAID for all server data.

A RAID drive combines two or more individual hard drives into a single volume. We strongly recommend storing all server data on RAID drives. When properly configured, if a single hard drive fails the server (and your company) can keep working until the problem drive is replaced. This type of zero-downtime protection is crucial to protect creative teams that rely on a server-based workflow.

We prefer the speed and stability of hardware RAID drives such as Apple's Xserve RAID. However cost conscious teams can still get a level of protection by mirroring two drives using RAID software (Mac OS X provides built-in support for software RAIDs).

Costs: $1000 - $10,000 depending on needs.

Protection #2: Nightly clone to a FireWire drive.

We recommend an automatic nightly clone of your company's server to an external FireWire drive. While a RAID protects against individual drive failure, the nightly clone provides protection against users trashing the wrong folder of work, or larger problems with server hardware.

A nightly clone uses an inexpensive firewire drive, requires little maintenance, and provides the fastest recovery in case of serious problems. (See QuickTips #69: Plan an emergency Xserve replacement)

Costs: $200 - $1000 depending on size of drive needed.

Protection #3: Weekly rotating backup sets.

With a RAID and a nightly clone, your data is protected against major hardware failures. But what if you need to recover a file that was lost or damaged two days ago, or a week ago? Or what if something happens to your building -- fire, flood, or theft? In either case your RAID and clone won't help.

To protect against these problems, our best strategy is building rotating backups with 3 or 4 separate sets (hard drives in most cases). Typically we schedule a backup routine that provides a full backup once a week, with incremental backups every night. At least one backup set should be cycled offsite each week to protect against building damage such as fire.

For backing up a creative team, we recommend Retrospect. Many designers report the interface confusing at first -- and it take some finesse to maintain. However, when it comes to studio backups, Retrospect has few alternatives.

Costs: $800 - $3000 depending on size of drives needed.

Protection #4: Annual backup to tapes (Optional).

Many creative studios are outgrowing tape libraries that were once the cornerstone of their backup strategy. If you have a good tape drive that your studio has outgrown, it can be put to use providing one last level of protection. (In the last two years we've moved away from recommending tapes to using FireWire hard drives for most clients because of their lower cost and ease of use.)

Create an annual backup series that runs an incremental backup to tapes once a week. This gives you yet another layer of protection in case you discover a key file was thrown away a couple months ago (old enough it would not be on one of your rotating weekly backup sets).

Costs: $0 - $800 for tapes, assuming you already have the tape drive and some existing tapes.

Protection #5: Perform a monthly backup audit.

Finally, as servers and hard drives get larger, it has become increasingly clear that a creative team's backup system requires ongoing maintenance.

Studios need a monthly backup audit to confirm important data is being properly backed up and that files can be restored when needed. It is easy for problems to creep into any system, and unless there is regular maintenance most backup strategies will fail over time.

We recommend developing a standard weekly and monthly checklist for maintaining your studio's backup. Deputize a reliable, technically savvy person in your studio to maintain the systems, or get outside expertise to help.

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Special Offer: Free Personalized Backup Strategy Session.

At CreativeTechs one of our highest priorities is developing and maintaining safe, stable backup systems for creative teams.

As a service for Seattle-area creative teams, we are offering a complimentary 1-hour personalized backup strategy session with CreativeTechs' lead consultant Craig Swanson.

We've set aside 4 days in January, and have 16 open slots. If you manage a creative team, we encourage you to call and schedule a session. We'll make sure it is a valuable use of your time.

These sessions are available to creative teams with at least 5 people, regardless whether or not you are a CreativeTechs client.

To schedule, call 206-682-4315 or email help@creativetechs.com.

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QuickTips is a free weekly e-newsletter from CreativeTechs, Inc. Each week we publish a fresh mix of left-brain and right-brain tips based on our real world experience supporting hundreds of creative teams in the greater Seattle area. For a complete archive of previous tips, visit www.creativetechs.com/tips

Your referrals wanted! CreativeTechs relies on word-of-mouth introductions. If you know a Seattle-area creative team who might benefit from our unique mix of computer support for creative professionals, please introduce us. We are never too busy for your referrals. Email help@creativetechs.com, or call us at 206-682-4315.

Copyright 2004, 2005, 2006 CreativeTechs, Inc.